A NATIONWIDE SERVICE PROVIDER
SERVPRO® is a Franchise System with over 1,500 independently owned and operated locations nationwide. Servpro Industries, Inc., the Franchisor, may be reached at the National Call Center at 1-800-SERVPRO or locally at 858-756-5655
WORK AUTHORIZATION
In order to start our emergency and restoration service, you must sign the “Service Authorization Form.” This allows us to take action immediately. We do not know your insurance coverage; therefore, it is impossible for us to know exactly what your insurance will cover. It is important to understand you are financially responsible for our services. Your deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.
REFERENCES
The SERVPRO® Fairbanks Ranch | East Rancho Santa Fe would be pleased to provide references upon request.
HOW WE PROCEED
The following steps may be completed in the emergency service, as determined to be applicable by the SERVPRO® Fairbanks Ranch | East Rancho Santa Fe:
Identify Source
We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful.
- Stop the Source.
- Check for Contaminated Water.
Identify Type of Water
We will identify the category and classification of
water damage to ensure we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.
Survey Extent of Damage and Inspect the Premises
We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns which may be evident. If there are any safety issues or you are aware of any asbestos containing materials before our arrival, please bring them to our attention.
- Survey Damage.
- Complete Safety Inspection.
Identify Signs of Visible Mold Growth
Visible
mold growth and moldy, musty odors may indicate the source of a moisture or water intrusion. If extensive mold is evident, we will need to consult your adjuster or property manager before completing additional work.
- Identify Mold Growth Present in the Structure.
- Identify Odors or Musty Smells.
Furniture Moved and Blocked In Place
We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.
Emergency Water Extraction
We remove as much excess water as possible from affected areas.
Carpet Pad
We check whether the carpet pad should be removed to save or protect the subfloor.
- Inspect Carpet Pad.
- Remove Carpet Pad if Needed.
Treatments
Our process may utilize deodorizers as odor treatments or EPA-registered disinfectants as antimicrobial treatments.
- Apply Deodorizer or Disinfectant.
Disposal
We will remove and dispose of damaged materials with guidance from you and your adjuster.
Floor and Wall Inspection
We check the extent of wet flooring, subfloors and walls. Inspect Floor.
Carpet
We examine carpet for damages and remove damaged carpet with guidance from you and your adjuster.
- Inspect Carpet.
- Removal Carpet if Needed.
Measure Temperature/Humidity for Drying Analysis
We monitor the temperature and humidity levels to make sure conditions are conducive for drying.
- Measure Temperature.
- Measure Humidity.
Equipment
Drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture in wet materials until the materials return to acceptable drying goals.
- Utilize Drying Equipment.
- Utilize Monitoring Equipment.
