WHAT IS
RESTORABLE
Determining exactly what can be saved until everything is dry is
usually impossible. We will set a follow-up date so we can monitor the drying
process. In addition, the restoration process will be scheduled when the drying
is complete. This can include floor preparation, tack strip replacement, carpet
and pad installation, seaming, carpet cleaning and restoring, and furniture and
contents cleaning. A scope of services will be provided.
PRE-EXISTING OR
PRELOSS CONDITIONS
During the course of cleaning, it is likely we will remove
day-to-day soiling, which existed prior to your loss. We are happy to do so.
If, however, the removal of pre-existing soil requires significant extra
effort, our crews will be instructed to move on to the next item. Pre-existing damage,
including visible mold growth, will also be noted.
PERSONAL ITEMS
In the course of our survey and cleaning, we will sometimes be
required to open doors, cupboards, etc. to qualify and/or restore the damage.
If any of these areas contain personal items you would prefer to relocate
before we start work, please let us know.
Guns and
Ammunition
Our crews are instructed NEVER to touch guns or ammunition. For
this reason, we request you remove any such items from the areas we are
cleaning.
Jewelry,
Valuables, Heirlooms
Please remove any valuable items from the areas we are cleaning
before the job is started. We are not responsible for those items.
OVERLOOKED ITEMS
Although our supervisors inspect all work, you should accompany
the supervisor on the final walk-through and bring any overlooked items or
concerns to the supervisor’s attention.
INSURANCE
ADJUSTERS OR AGENTS
We are neither insurance adjusters nor agents. We cannot
authorize anything to be replaced, repaired or painted. Our job is to preserve
and protect, stop further damage from occurring and to restore damaged items to
their prior condition when possible.
EMERGENCY
CHARGES
The exact price of restoring your property following a water
damage emergency is virtually impossible to determine on our first visit.
However, in order to give you an idea, we will review the SERVPRO® Water Damage Emergency Services Report to provide you an initial
estimate while on our first visit if requested. The scope of work can change
due to unforeseen circumstances. The final bill will be forwarded to you and/or
your insurance carrier upon completion.
HEALTH AND
SAFETY
Maintaining your personal health and safety is of great concern
to us. All occupants and pets should stay away from the work areas to protect
their health and safety during the work process. Material Safety Data Sheets
for our products are available upon request.
APPROXIMATE
COMPLETION
The actual time required to complete the restoration process is
difficult to estimate. However, the more quickly technicians begin work to
limit the damage; the faster the job can be completed. When water has time to
absorb, the drying and restoration process can take longer.
Get Help 24/7 for Any Water Damage Case(858) 756-5655
