Water Damage San Diego | Important Information about Water Damage Services

Important Information - Water Damage

 

WHAT IS RESTORABLE

Determining exactly what can be saved until everything is dry is usually impossible. We will set a follow-up date so we can monitor the drying process. In addition, the restoration process will be scheduled when the drying is complete. This can include floor preparation, tack strip replacement, carpet and pad installation, seaming, carpet cleaning and restoring, and furniture and contents cleaning. A scope of services will be provided.

PRE-EXISTING OR PRELOSS CONDITIONS

During the course of cleaning, it is likely we will remove day-to-day soiling, which existed prior to your loss. We are happy to do so. If, however, the removal of pre-existing soil requires significant extra effort, our crews will be instructed to move on to the next item. Pre-existing damage, including visible mold growth, will also be noted.

PERSONAL ITEMS

In the course of our survey and cleaning, we will sometimes be required to open doors, cupboards, etc. to qualify and/or restore the damage. If any of these areas contain personal items you would prefer to relocate before we start work, please let us know.

Guns and Ammunition

Our crews are instructed NEVER to touch guns or ammunition. For this reason, we request you remove any such items from the areas we are cleaning.

Jewelry, Valuables, Heirlooms

Please remove any valuable items from the areas we are cleaning before the job is started. We are not responsible for those items.

OVERLOOKED ITEMS

Although our supervisors inspect all work, you should accompany the supervisor on the final walk-through and bring any overlooked items or concerns to the supervisor’s attention.

INSURANCE ADJUSTERS OR AGENTS

We are neither insurance adjusters nor agents. We cannot authorize anything to be replaced, repaired or painted. Our job is to preserve and protect, stop further damage from occurring and to restore damaged items to their prior condition when possible.

EMERGENCY CHARGES

The exact price of restoring your property following a water damage emergency is virtually impossible to determine on our first visit. However, in order to give you an idea, we will review the SERVPRO® Water Damage Emergency Services Report to provide you an initial estimate while on our first visit if requested. The scope of work can change due to unforeseen circumstances. The final bill will be forwarded to you and/or your insurance carrier upon completion.

HEALTH AND SAFETY

Maintaining your personal health and safety is of great concern to us. All occupants and pets should stay away from the work areas to protect their health and safety during the work process. Material Safety Data Sheets for our products are available upon request.

APPROXIMATE COMPLETION

The actual time required to complete the restoration process is difficult to estimate. However, the more quickly technicians begin work to limit the damage; the faster the job can be completed. When water has time to absorb, the drying and restoration process can take longer.

Get Help 24/7 for Any Water Damage Case(858) 756-5655



Mold Mitigation San Diego | Indoor Air Quality/Environmental Professionals

Mold

Don't Let It Grow

Indoor Air Quality/Environmental Professionals



Indoor Air Quality/Environmental Professionals evaluate the quality of the air inside a structure. Some specialize and are skilled in testing buildings for the presence of molds. Using various testing devices, these professionals collect air and surface samples to compare the indoor mold spore count to the outdoor environment. If you have concerns about mold, the SERVPRO® Fairbanks Ranch | East Rancho Santa Fe Professional can assist you in locating a qualified Indoor Air Quality/Environmental Professional.

SERVPRO® Fairbanks Ranch | East Rancho Santa Fe Professionals care about proper restoration of your structure. In most water damage situations excessive mold growth is not a problem and SERVPRO® Fairbanks Ranch | East Rancho Santa Fe Professionals can safely restore your building to pre-loss condition. The need to address the presence of mold can only be determined by an on-site, indoor environmental inspection. Please keep in mind SERVPRO® Fairbanks Ranch | East Rancho Santa Fe Professionals do not interpret insurance policies or coverage; you must consult your insurance company to determine the scope of policy coverage.

Get Help 24/7 for Any Mold Remediation Case(858) 756-5655

Fire Damage San Diego: What You Can Do Until Help Arrives

For Homeowners

Putting Out

A FIRE

Can Be Worse Than The

FIRE ITSELF

 

 

What You Can Do Until Help Arrives

• Limit movement in the home to prevent soot particles from spreading and additional damage from occurring.
• Place clean towels or old linens on rugs and high traffic areas and upholstery.
• Coat chrome faucets, trim and appliances with petroleum jelly or oil.
• Place aluminum foil or wood blocks between furniture legs and wet carpet.
• Do not wash any walls or painted surfaces.
• Do not shampoo carpet or upholstery.
• Do not clean any electrical equipment.
• Do not send clothing to a dry cleaner since improper cleaning may set smoke odor.



Were you affected by a Fire and Smoke Damage?

 

Call SERVPRO Rancho Santa Fe (858) 756-5655

Water Damage Encinitas: Important Information About Water Damage

Important Information - Water Damage

 



 

A NATIONWIDE SERVICE PROVIDER

SERVPRO® is a Franchise System with over 1,500 independently owned and operated locations nationwide. Servpro Industries, Inc., the Franchisor, may be reached at the National Call Center at 1-800-SERVPRO or locally at 858-756-5655

WORK AUTHORIZATION

In order to start our emergency and restoration service, you must sign the “Service Authorization Form.” This allows us to take action immediately. We do not know your insurance coverage; therefore, it is impossible for us to know exactly what your insurance will cover. It is important to understand you are financially responsible for our services. Your deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.

REFERENCES

The SERVPRO® Fairbanks Ranch | East Rancho Santa Fe would be pleased to provide references upon request.

HOW WE PROCEED

The following steps may be completed in the emergency service, as determined to be applicable by the SERVPRO® Fairbanks Ranch | East Rancho Santa Fe:

Identify Source

We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful.

• Stop the Source.
• Check for Contaminated Water.

Identify Type of Water

We will identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

• Clean         
• Gray         
• Black

Survey Extent of Damage and Inspect the Premises

We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns which may be evident. If there are any safety issues or you are aware of any asbestos containing materials before our arrival, please bring them to our attention.

• Survey Damage.
• Complete Safety Inspection.

Identify Signs of Visible Mold Growth

Visible mold growth and moldy, musty odors may indicate the source of a moisture or water intrusion. If extensive mold is evident, we will need to consult your adjuster or property manager before completing additional work.

• Identify Mold Growth Present in the Structure.
• Identify Odors or Musty Smells.

Furniture Moved and Blocked In Place

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

• Block Furniture.

Emergency Water Extraction

We remove as much excess water as possible from affected areas.

• Remove Excess Water.

Carpet Pad

We check whether the carpet pad should be removed to save or protect the subfloor.

• Inspect Carpet Pad.
• Remove Carpet Pad if Needed.

Treatments

Our process may utilize deodorizers as odor treatments or EPA-registered disinfectants as antimicrobial treatments.

• Apply Deodorizer or Disinfectant.

Disposal

We will remove and dispose of damaged materials with guidance from you and your adjuster.

• Remove Refuse.

Floor and Wall Inspection

We check the extent of wet flooring, subfloors and walls. Inspect Floor.

• Inspect Walls.

Carpet

We examine carpet for damages and remove damaged carpet with guidance from you and your adjuster.

• Inspect Carpet.
• Removal Carpet if Needed.

Measure Temperature/Humidity for Drying Analysis

We monitor the temperature and humidity levels to make sure conditions are conducive for drying.

• Measure Temperature.
• Measure Humidity.

Equipment

Drying equipment removes moisture and brings the relative humidity level back to normal. We monitor moisture in wet materials until the materials return to acceptable drying goals.

• Utilize Drying Equipment.
• Utilize Monitoring Equipment.

Mold Remediation Encinitas: Help Is Here

Mold

Don't Let It Grow

Help Is Here

If you think you might have a mold problem, call 1-858-756-5655. A SERVPRO® Fairbanks Ranch | East Rancho Santa Fe Professional trained in mold remediation will examine the structure for any visible signs of mold. In the event mold is found, you will be asked to approve and sign a work authorization form prior to any mold cleanup or related work being performed. The technician may also recommend you leave the affected area while the mold cleanup and associated containment process is being safely completed. If extensive mold growth is present, additional assistance may be required. Some situations require the addition of an Indoor Air Quality/Environmental Professional with the specialized equipment and services needed to assess and/or repair property. You may wish to consult your adjuster if needed.

Get Help 24/7 for Any Mold Remediation Case(855) 756-5655

Fire Damage Encinitas | Smoke and Soot Removal

For Homeowners

Putting Out

A FIRE

Can Be Worse Than The

FIRE ITSELF

 

 



A backdraft of emotions often sweeps over the homeowners after a fire ravages a home. Fear, uncertainty, stress and doubt about the future of the property can overwhelm the homeowner long after the flames have been extinguished and the smoke has cleared. So after the first wave of heroes have rescued the property, let your local SERVPRO Rancho Rancho Santa Fe Professional help you restore it. With the industry approved training to employ rapid response, the utmost professionalism, cutting-edge technology and open communication, we strive to restore not only the home, but the customer’s peace of mind, as well. So, before you risk doing further damage by attempting to clean up the damage yourself, call the fire damage cleanup and restoration professionals at 1-858-756-5655. SERVPRO® Rancho Santa Fe Professionals have worked for over 40 years to help make fire damage “Like it never even happened.”

Were you affected by a Fire and Smoke Damage?

 

Call SERVPRO (858) 756-5655

Water Damage Encinitas | Emergency Water Damage Process Overview

Emergency Water Damage Process Overview

This weeks water damage article piece will explain the Emergency water damage process overview, so you have an idea of what is involved in getting your life back to normal after a water damage.

ONE HOUR:

Within one hour from notice of loss, a SERVPRO® Fairbanks Ranch / East Rancho Santa Fe Professional will contact you to arrange for service. You’ll know help is on the way!

 

 

FOUR HOURS:

Within four hours of loss notification, a SERVPRO® Fairbanks Ranch / East Rancho Santa Fe Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

 

 

 

DETAILED EXPLANATION:

A trained, uniformed and equipped SERVPRO® Fairbanks Ranch / East Rancho Santa Fe Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

EIGHT HOURS:

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

PRETESTING:

A SERVPRO® Fairbanks Ranch / East Rancho Santa Fe Professional will begin pretesting for restorability, working from the source of the damage outward.

 

 

CLEANING & RESTORATION:

SERVPRO® Fairbanks Ranch / East Rancho Santa Fe Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

 

FINAL WALK-THROUGH:

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.
*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.